Front Office/Support Staff (Little Rock)

JReceives calls and determines the nature of business, directs callers to the appropriate destination.   The Associate updates client’s records and insurance information.  Greets clients and schedules appointments and calls clients to verify appointment times.  The Associate will perform a variety of routine clerical, secretarial and administrative duties.  This position creates a positive first and last impression for the clinic and is pivotal to the clinic running smoothly and efficiently as possible. 

Essential Functions:

  1. Coordinating customer service activities for the clinic – assist in resolving complaints.
  2. Provides insurance verification and authorization.
  3. Calculates and collects client deposits and finalizes payment arrangements.
  4. Provides insurance follow-up and collection of outstanding balances.

Secondary Functions: Other duties as may be assigned by Clinic Manager or Clinical Coordinator.

Qualifications:

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